Kalibur Plumbing Services

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1. Introduction

Kalibur Plumbing Services (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you interact with our business, including through our website, phone, email, or when requesting our plumbing services.

This policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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2. What Personal Information We Collect

We may collect personal information including:

• Your name

• Phone number

• Email address

• Property address or service location

• Billing and payment details

• Information relating to plumbing services requested

• Any communications you send to us

We may also collect limited website usage information such as:

• IP address

• Browser type

• Pages visited on our website

This information helps us improve our website and services.

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3. How We Collect Personal Information

We collect personal information in several ways, including when you:

• Contact us by phone, email, or website enquiry forms

• Request a quote or plumbing service

• Communicate with us through our website or social media

• Make a payment for our services

We only collect information that is reasonably necessary to provide our services.

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4. How We Use Your Personal Information

We use your personal information to:

• Provide plumbing services

• Respond to enquiries and quote requests

• Schedule and complete jobs

• Issue invoices and process payments

• Communicate with you about your service

• Improve our website and customer service

We may also use your information to send service updates or respond to customer feedback.

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5. Disclosure of Personal Information

We may disclose personal information where necessary to:

• Employees or contractors working with Kalibur Plumbing Services

• Payment providers or accounting services

• Suppliers where required to source materials

• Government authorities where required by law

We do not sell or rent personal information to third parties.

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6. Data Security

We take reasonable steps to protect your personal information from:

• Unauthorised access

• Loss or misuse

• Disclosure or alteration

Information may be stored electronically or in secure physical records.

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7. Access and Correction

You have the right to request access to the personal information we hold about you.

If you believe your personal information is incorrect or outdated, you may request that we update or correct it.

Requests can be made using the contact details provided below.

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8. Cookies and Website Data

Our website may use cookies or similar technologies to improve user experience and analyse website traffic.

You can disable cookies through your browser settings, although some website features may not function properly.

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

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10. Changes to This Policy

Kalibur Plumbing Services may update this Privacy Policy from time to time. Any changes will be published on our website.

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11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Kalibur Plumbing Services
Campbelltown, NSW
Phone: [Insert Phone Number]
Email: [Insert Email Address]